Claims handling service is the basis on which an insurance company is ultimately judged by clients and the key issue affecting the reputation of the insurer. The payment of legitimate claims represents the delivery of the promise at the heart of the insurance contract. Indeed, for many insurance companies, excellent claims handling service is considered to be a differentiator that distinguishes them from the competition. Excellence in claims handling is a competitive edge for an insurance company and it is a service that clients greatly value. Payment of legitimate insurance claims for losses that have been suffered by the insured is the primary reason for buying insurance. Achieving excellence in claims handling should be a fundamental objective of any insurance company.
The ultimate test or objective for insurers is that claims are handled in a consistent, yet flexible and fair manner that is transparent, accurate and timely, as well as secure and compliant. This outcome will deliver the necessary features of partnership with clients, insurance agents and (as appropriate) insurance brokers. This course is designed to give participants insights into the effective claims processing at different stages that will add value to the company’s general operations.
All candidates must follow the application steps where they provide their details and select units. An invoice will be sent to the email address of the applicant with payment instructions.